Refund Policy

Last updated 2 November 2026.

Build 8 is free of charge during the pilot, so nothing is billed and there is nothing to refund today.

When paid plans start, these rules will apply:

• Prices are shown in full, with VAT, before you pay. There are no hidden fees.
• A plan that renews says so before you take it, with its next charge date, and you will be reminded before a yearly plan renews.
• You can cancel in the app, as easily as you started. You keep the plan until the end of the period you paid for.
• If you are charged in error, or the service fails and we cannot put it right, we refund what you paid for that period.
• Credit packs last 12 months. Unused credits are refunded if we close the service.

To ask for a refund, email animated.i.s.ltd@gmail.com. We answer within 10 working days. Your legal rights as a consumer are not affected.